Our Privacy Policy

Information we collect

When you place an order, we collect the personal information you give us, such as your name, delivery and billing address, email address and phone number.

When you browse our store, we automatically receive technical information such as your IP address, browser type and device, which helps us understand how our site is used.

If you contact us or sign up for our emails or SMS, we keep the details you provide, such as your email address, phone number and any messages you send us.

How we use your information

We use your personal information to:

• Process and deliver your orders
• Handle returns, exchanges and warranty claims
• Answer your questions and provide customer service
• Send you emails and SMS about our store, new products and offers, where you've given us permission
• Improve our website and understand how customers use it

Details of how we handle returns and warranty claims are in our returns, exchanges and warranty policy.

Consent

How we get your consent

When you give us personal information to complete a purchase, verify your payment, arrange a delivery or return an item, you consent to us collecting and using it for that purpose only. If we'd like to use your information for another reason, such as marketing, we'll ask for your permission first or give you the chance to say no.

How to withdraw your consent

You can change your mind at any time. Use the unsubscribe link in any marketing email or follow the opt out instructions in any SMS. You can also contact us at store@vintageleather.com.au or by post at Vintage Leather Sydney, PO Box 97, Tamborine QLD 4270, Australia.

Disclosure

We may disclose your personal information if we are required to by law, or if you breach our terms of service.

Shopify and payments

Our store is hosted on Shopify, which provides the platform we use to sell our products to you. Your information is stored in Shopify's secure data storage and databases, behind a firewall.

Payments are processed by Shopify and our payment providers, including card, PayPal and buy now, pay later services. Card details are encrypted and handled in line with the Payment Card Industry Data Security Standard (PCI DSS), and your full card details are not stored by us. Transaction data is kept only as long as needed to complete your purchase.

For more detail, you can read Shopify's Terms of Service and Privacy Statement.

Third-party services

The service providers we work with, such as payment processors, delivery partners and our email platform, only collect, use and disclose your information as needed to provide their services to us. Payment providers have their own privacy policies, which we recommend reading so you understand how they handle your information.

Some of these providers store or process information outside Australia, including in the United States, so your information may be subject to the laws of the countries where they operate.

Links to other websites

Links on our store may take you to other websites. Once you leave our site, this policy no longer applies, and we're not responsible for the privacy practices of other sites. We encourage you to read their privacy statements.

Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. Our site uses SSL encryption, and card information is handled in line with PCI DSS requirements. No method of transmitting or storing data online is completely secure, but we work to keep your information safe.

Cookies

Cookies are small files stored on your device when you visit a website. We use them to keep your cart working, remember your session and understand how our store is used.

We and our partners, including Shopify and advertising platforms such as Meta, also use cookies and similar technologies to measure how our ads perform and to show you relevant ads on other websites and apps.

You can block or delete cookies in your browser settings. Some parts of our store, such as the cart and checkout, may not work properly without them.

Age of consent

By using this site, you confirm that you are at least 18 years old, or that you have the consent of a parent or guardian to use it.

Changes to this policy

We may update this policy from time to time, and changes take effect as soon as they're posted on this page. If we make significant changes, we'll note them here so you always know what information we collect and how we use it.

If our business is sold or merged with another company, your information may be transferred to the new owners so we can continue to serve you.

Contact us

To access, correct or delete the personal information we hold about you, make a complaint, or ask a question about this policy, please contact our Privacy Compliance Officer. You can also reach us through our contact page.